GRIEVANCE REDRESSAL POLICY

Platform: Seshtaconnect.com
Operated By: Aryavartha Media Network (OPC) Private Limited

This Grievance Redressal Policy is issued in accordance with the provisions of the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules.

This policy outlines the procedure for users to report complaints, grievances, or legal concerns related to the Platform.

1. PURPOSE OF THIS POLICY

The purpose of this policy is to provide a transparent, fair, and time-bound mechanism for addressing user complaints regarding:

• User-generated content
• Account issues
• Privacy violations
• Fraud or misuse
• Intellectual property complaints
• Marketplace disputes
• Policy violations
• Legal compliance matters

2. GRIEVANCE OFFICER DETAILS

In compliance with applicable laws, the Platform has appointed a Grievance Officer.

Grievance Officer: [Insert Name]
Designation: Grievance & Compliance Officer
Company: Aryavartha Media Network (OPC) Private Limited

Email: [Insert Official Support/Grievance Email]
Support Page: [Insert Support URL]
Registered Address: [Insert Company Address]

Users may submit complaints through email or official support channels.

3. HOW TO FILE A COMPLAINT

A valid grievance submission must include:

• Full name of the complainant
• Contact details (email/phone)
• Description of the complaint
• URL or screenshot of the disputed content (if applicable)
• Supporting evidence or documents

Incomplete complaints may not be processed.

4. TYPES OF GRIEVANCES COVERED

Complaints may relate to:

Content Issues

• Defamation
• Objectionable or illegal content
• Impersonation
• Copyright violations
• Harmful AI-generated content

Platform Usage Issues

• Account suspension disputes
• Unauthorized access
• Privacy concerns

Marketplace Issues

• Seller fraud
• Delivery disputes
• Payment concerns

5. COMPLAINT HANDLING TIMELINE

The Platform follows legally mandated response timelines:

• Complaint Acknowledgement: Within 24 hours
• Initial Review: Within 72 hours
• Resolution or Action: Within 15 days

For emergency legal takedown orders issued by courts or government authorities, action may be taken within 3 hours as required by law.

6. CONTENT REMOVAL PROCESS

If a complaint involves unlawful content:

• The content may be temporarily restricted during investigation
• The concerned user may be notified
• Final action may include removal, suspension, or legal reporting

The Platform reserves the right to remove content without prior notice where necessary for legal compliance or public safety.

7. FALSE OR MALICIOUS COMPLAINTS

Submitting false, misleading, or malicious complaints may result in:

• Rejection of the complaint
• Account suspension
• Legal action where applicable

8. CONFIDENTIALITY

All grievance submissions will be handled confidentially.

User data shared during complaint resolution will be used only for investigation and legal compliance purposes.

9. ESCALATION

If a complainant is not satisfied with the resolution, they may:

• Request further review by the Compliance Team
• Seek legal remedies through appropriate authorities

10. POLICY UPDATES

The Platform may update this policy periodically to reflect regulatory changes or operational improvements.

Continued use of the Platform constitutes acceptance of the updated policy.

11. IMPORTANT NOTICE

This Grievance Redressal Policy must be read together with:

• Terms & Conditions
• Privacy Policy
• Content Moderation Policy
• Community Standards

These collectively govern complaint handling and enforcement procedures.

CONTACT SUPPORT

For all grievances, users are encouraged to contact the official support channels provided on the Platform.

The Platform is committed to maintaining a safe, lawful, and trustworthy digital environment for all users.