SESHTA CONNECT – REFUND & CANCELLATION POLICY
Platform: SeshtaConnect.com
Owned & Operated By: Aryavartha Media Network (OPC) Private Limited
Effective Date: 13 February 2026
1. INTRODUCTION
This Refund & Cancellation Policy outlines the rules governing refunds, cancellations, disputes, and payment reversals for all services, products, subscriptions, advertisements, digital content, and marketplace transactions conducted on SeshtaConnect.com (“Platform”).
By using the Platform, you agree to this Policy.
2. PLATFORM ROLE IN TRANSACTIONS
Seshta Connect acts as a technology facilitator and escrow service provider between buyers and sellers.
The Platform:
• Does NOT manufacture products
• Does NOT provide warranties
• Does NOT guarantee seller performance
However, the Platform may assist in dispute resolution at its discretion.
3. GENERAL REFUND ELIGIBILITY RULES
Refunds may be granted only if:
• A valid dispute is raised within the specified timeframe
• Evidence supporting the claim is provided
• The issue falls under eligible refund categories
Refund requests outside the permitted timelines will not be processed.
4. CANCELLATION POLICY
4.1 Order Cancellation by Buyer
Buyers may cancel orders:
Physical Products:
• Before the seller ships the product
Digital Products:
• Before downloading or accessing the product
Once shipped or accessed, cancellation is not permitted.
4.2 Order Cancellation by Seller
Sellers may cancel orders if:
• Product becomes unavailable
• Pricing errors occur
• Delivery is not possible
In such cases, full refund will be issued to the buyer.
5. REFUND POLICY – PHYSICAL PRODUCTS
Refunds may be approved if:
• Wrong product delivered
• Damaged product received
• Product not as described
• Non-delivery of product
Refund requests must be raised within 48 hours of delivery.
Supporting evidence such as photos or videos may be required.
Refunds will NOT be provided for:
• Change of mind
• Minor color variations
• Improper handling by buyer
6. REFUND POLICY – DIGITAL PRODUCTS
Digital products include:
• Online courses
• Downloadable files
• OTT content access
• Software or digital services
Refunds are NOT available once:
• Product is downloaded
• Access is activated
• Content is viewed or consumed
Refunds may be granted only if:
• The product cannot be accessed due to technical failure
• Seller fails to deliver promised digital service
7. REFUND POLICY – SERVICES & CONSULTATIONS
For service bookings:
Refunds may be allowed if:
• Service provider cancels the booking
• Service is not delivered
Refunds are NOT allowed if:
• User fails to attend scheduled service
• Cancellation is made after service start time
8. REFUND POLICY – ADVERTISEMENTS & PROMOTIONS
Payments made for:
• Advertisements
• Sponsored posts
• Promotional campaigns
are non-refundable once the campaign is activated.
Refunds may be issued only if:
• Campaign fails to run due to platform technical error.
9. SUBSCRIPTION & MEMBERSHIP REFUNDS
Subscription fees for premium features, OTT access, or paid tools are:
• Non-refundable once activated
• Non-transferable
Partial refunds are not provided for unused subscription periods.
10. ESCROW & REFUND PROCESS
All payments are held in secure escrow.
If refund is approved:
• Amount will be reversed to original payment method
• Processing time may take 7–14 business days depending on payment provider
11. DISPUTE RESOLUTION PROCESS
Buyers may raise disputes through the Platform.
The Platform may:
• Request evidence from both parties
• Temporarily hold funds
• Facilitate resolution discussions
Final decision of the Platform shall be binding for escrow release.
12. NON-REFUNDABLE TRANSACTIONS
The following are strictly non-refundable:
• Commission fees
• Payment gateway charges
• Verified PBID application fees
• Digital content already accessed
• Subscription fees after activation
13. FRAUD PREVENTION & ABUSE POLICY
Refund abuse, false claims, or fraudulent disputes may result in:
• Account suspension
• Permanent ban
• Legal reporting
14. LIMITATION OF LIABILITY
The Platform’s maximum liability in any refund claim shall not exceed the amount paid through the Platform for that specific transaction.
15. POLICY UPDATES
The Company reserves the right to modify this Policy at any time.
Continued use of the Platform constitutes acceptance of updates.
16. CONTACT FOR REFUND REQUESTS
Refund requests must be submitted through official support channels.
Contact: Customer Support / Grievance Officer
Email: [Insert Official Email]
FINAL DECLARATION
By making payments or transactions on SeshtaConnect.com, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.
END OF POLICY
