How Microsoft Power Virtual Agents is Transforming Customer Service

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2026-01-26 10:30:14 -

In today's digital-first landscape, instant, 24/7 customer engagement is not a luxury—it’s an expectation. Businesses face immense pressure to answer queries, resolve issues, and guide users promptly, all while managing operational costs. Enter Microsoft Power Virtual Agents (PVA), a cornerstone of the Power Platform, which is fundamentally shifting how organizations build and...

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