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2026-06-15 10:03:12 -

Navigating Autonomy: Assisting Passengers with Hidden Disabilities

In the private hire industry, the professional driver often acts as the first point of contact for passengers with diverse needs. Hidden disabilities—such as chronic pain, fatigue-related conditions, anxiety disorders, or sensory processing issues—are often invisible to the naked eye. When a driver offers verbal assistance, they may be met with a firm refusal. While this can...

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